Shipping and Return Policy

Thank you for choosing to shop with us. We strive to provide you with high-quality hand-made crystal products and excellent customer service.

This Shipping and Return Policy outlines the terms and conditions governing the shipping of your purchases and the return of any products, in accordance with the Swiss e-Commerce law. Please read this policy carefully before making a purchase.

1. Shipping Information

1.1 Shipping Destinations: We currently ship our products within Switzerland and to select international destinations. Please note that shipping to certain countries may be restricted due to customs regulations or other limitations.

1.2 Shipping Methods and Costs: We offer standard shipping services for all orders. 

CH
Free shipping (7-10days)
Fast Shipping CHF 7 (2-3 days)

EU
Free shipping above CHF 200
otherwise CHF 5 (except candles)

 WORLD 
Free shipping above CHF 250 (except candles) otherwise CHF 6

1.3 Processing Time: Orders are typically processed and shipped within 1-2 business days from the date of purchase, excluding weekends and public holidays.

1.4 Delivery Time: The estimated delivery time for your order will depend on the shipping destination and the chosen shipping method. Please note that any delivery timeframes provided are only estimates and do not guarantee the exact delivery date.

1.5 Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

1.6 Failed Delivery Attempts: In the event of a failed delivery attempt due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-shipping the order.

1.7 Customs and Import Duties: For international orders, customs and import duties may be applied by the destination country. These charges are the responsibility of the customer and will be determined and collected by the customs authorities in the recipient's country.

2. Returns and Exchanges

2.1 Return Eligibility: We accept returns and exchanges within 14 days from the date of delivery. To be eligible for a return or exchange, the product must be unused, in its original condition, and accompanied by the original proof of purchase.

2.2 Return Process: If you wish to return or exchange a product, please contact our customer service team at [contact email/phone number]. Our team will provide you with further instructions on how to proceed with your return or exchange. Please note that any return shipping costs will be the responsibility of the customer.

2.3 Refunds: Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the purchase within a reasonable timeframe.

2.4 Exchanges: If you wish to exchange a product for a different item or size, please contact our customer service team. Exchanges are subject to product availability. If the desired item is not available, a refund or store credit will be issued.

2.5 Non-Returnable and Non-Exchangeable Items: Custom-made or personalized products

3. General Provisions

3.1 Business Days: Our business days are Monday to Friday, excluding public holidays in Switzerland.

3.2 Limitation of Liability: We take utmost care in packaging and delivering your products, but we are not liable for any damages, losses, or delays caused by the shipping carrier or any unforeseen events beyond our control.

3.3 Modification of Policy: We reserve the right to modify or update this Shipping and Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding our Shipping and Return Policy, please contact our customer service team for assistance.